Help

Help - I can't log in. What can I do?

Logging into MyLearningPlan requires a username and password. If you are experiencing difficulty, review these steps for resolving the problem. Please note: If this is your first time ever logging into MyLearningPlan, contact your organization's professional development office to determine your username. Review any MyLearningPlan documentation that they may have provided.

What you need to do:

1. Review the existing login tools
   Open a web browser and go to www.MyLearningPlan.com . Enter your User Name and Password and click the Login Button. Note the "I Forgot My Password" link to access the MyLearningPlan password retrieval tool.
   
   
   
   Hint: As you attempt to log in, read the error messages for clues as to the nature of the login problem.
   
   
   
   
2. If you do not know your username
   A username is required to log in to www.MyLearningPlan.com. Each organization starts with a default username. You can click here to review a list of common examples.
   
   
3. If you do not know your password
   If you don't know your password, you should attempt to retrieve that password automatically by visiting our automatic password retrieval feature.
   
   
4. You know your username/password, but still can't log in.
   If you have verified your username/password, please try the following:
   1. If you are using AOL as your internet provider, do NOT use the AOL web browser. Once you connect to the AOL, do NOT click the INTERNET menu item. Instead, manually launch Internet Explorer and go to www.MyLearningPlan.com
   2. Verify your browser settings in Internet Explorer
      1. Clear out all Temporary Internet Files and Cached Objects
         
         To do this, Open IE (Internet Explorer), click on the Tools Menu, then Internet Options
         
         (If using a Macintosh computer running Operating System 9.1 or earlier, click on the EDIT menu item and then choose PREFERENCES.)
         
         (If you are using a Macintosh computer running Operating OS X or later, click the EXPLORER menu item and then choose PREFERENCES).
         
         On the General Tab, press the Delete Cookies button, click OK/YES to any confirmation message.
         
         
         
         Next, while still on the General Tab, press the Delete Files Button, make sure to check the box next to "Delete all offline content", and click OK/YES to apply. Depending on how much is in your Temporary Files, this could take several minutes to complete.
      2. Reset IE Privacy Setting to Default**
         
         To do this, while still viewing the Internet Options box, click on the Privacy Tab. Make sure the setting is at Medium (or lower). If not, click on the Default button to reset the default settings.
         
         
         
         ** If you would not like to set your Privacy settings to the default (medium), you will have to at the very least enable Session Cookies in the Advanced properties. You can also enter www.mylearningplan.com in as an explicit site that you allow cookies from.
      3. Restore Advanced Defaults
         
         To do this, while still viewing the Internet Options box, click on the Advanced Tab. Click the Restore Defaults button.
         
         
         
         At this point you should click the OK button at the bottom to close the Internet Options box.
         
         Close *all open instances* of Internet Explorer, then start Internet Explorer again go to http://www.mylearningplan.com , click the LOGIN button in the top right corner.
   
   
   

Need More Help?

If you have any additional questions, click here to send an email to our customer support team at info@MyLearningPlan.com Our team is always happy to help and will provide a prompt response Monday-Friday 8:30AM-5:00PM and often at other times.